technical specialist apple job description

See if you qualify! In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. When a customer needs assistance, you quickly assess their situation. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. para informarnos de que tienes problemas. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Cupertino, CA. Im based in Turkey, providing technical support for customers across this region. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Come to us in your pursuit of success. When a customer needs assistance, you quickly assess their situation. You always meet, and at times exceed, your established performance goals. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Youll grow your career skills too, because leaders here take an active role in your professional development. The entire store team benefits from your commitment to providing the best care for customers. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. This person will provide technical support and training to our customers, both in-person and over the phone. We draw on the differences in who we are, what weve experienced, and how we think. Well match your donations and contribute US$25 for every hour you volunteer. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Se continui a visualizzare To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. Do you love how it feels to help others? Ability to work independently: Independent work is a necessary skill for technicians to have. las molestias. We're creating something magical for the person who uses it. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As businesses become more reliant on technology, the need for security professionals will continue to grow. Find available Technical Support and Customer Support roles William, Apple Store SpecialistShanghai, China. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Lamentamos pelo inconveniente. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. You maintain composure and customer focus while troubleshooting and solving issues. But you also know how to turn mild customer curiosity into intense interest and ownership. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Both full-time and part-time jobs are available. Maintains system functionality by testing computer components. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. When a customer needs assistance, you quickly assess their situation. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Roles include Creative, Technical Specialist, and Genius. Many locations have immediate openings for these positions. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. questo messaggio, invia un'email all'indirizzo Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . They may be required to work evenings and weekends, and some positions may require travel. Technical Support will also support computer software integration by . Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple specialists can also receive training through seminars and conferences. an. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Programming of application code. Saving someones day is a rewarding way to spend yours. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Required setup of server and network. Looking out for all. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Get discovered. To view your favorites, sign in with your Apple ID. Youll help them bring their interests and imagination to life with Apple products and services. Get startedand submit your resume. Some employers may prefer candidates who have completed some college courses. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. You may be communicating with other technicians, engineers or managers. You can set the standard for Apples unique style of service through words and action. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Roles include Technical Specialist, Genius, Creative, and Creative Pro. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Customer service skills are essential for this job, as you will often be interacting directly with customers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer needs assistance, you quickly assess their situation. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Some employers may accept candidates with a high school diploma or an associates degree. At Apple, base pay is one part of our total compensation package and is determined within a range. Apple benefits help further the well-being of our employees and their families in meaningful ways. I was looking for stable, part-time work as I learned to balance life and parenthood. Develop and inspire diverse teams that deliver amazing customer experiences. Learn more (Opens in a new window) . scusiamo se questo pu causarti degli inconvenienti. Ability to consistently deliver great customer experiences no matter what the situation. United States Department of Labor. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. This requires a lot of testing and coordination between different teams within Apple. Apples most important resource, our soul, is our people. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. They will also learn about the computer systems and software they use. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Lamentamos In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. Both full-time and part-time jobs are available. real person. They may also earn additional compensation in the form of commissions and bonuses. Apples most important resource, our soul, is our people. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Learn more about your EEO rights as an applicant (Opens in a new window) . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Both full-time and part-time jobs are available. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. Discover customers needs, then follow up with the right solutions. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. And thats our greatest strength. The work environment for an Apple technical specialist is usually in an Apple Store. an. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Get started, Different together. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Technical Expert Atos - New York, NY Performs troubleshooting and diagnosis of iOS and macOS devices Performed fast-paced hardware repair with high accuracy Quickly establishes rapport and provides recommendations Mentors teammates on new products and strategies Creates highly detailed documentation of issues At Apple, were not all the same. When a customer needs assistance, you quickly assess their situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. los inconvenientes que esto te pueda causar. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. You may be communicating with customers about technical issues or non-technical issues. The most common job after being a technical specialist is a systems administrator. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. When a customer calls for help, you quickly assess their situation. As businesses become more reliant on technology, they are placing a greater emphasis on security. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Last updated: March 23, 2023 At other times, you refer customers to support team members who get them up and running again. verdade. And this team helps make sure that relationship thrives. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Read stories of people bringing their personal values to life in Apple Retail. Able to work on weekends as needed.. naar With that in mind, Carissa is focused on providing career opportunities for more people than ever. Apply to Technical Specialist, Expert, Apple Specialist and more! Related: Apple Specialist Interview Questions and Answers. Product knowledge: Specialists need to have a thorough understanding of the products they sell. excuses voor het ongemak. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Please enable Cookies and reload the page. Your base pay will depend on your skills, qualifications, experience, and location. Copyright 2023 Apple Inc. All rights reserved. Programming of database, filter and batch. Believe it or not, it was kind of a childhood dream to work at the Apple Store. These programs typically include courses in programming languages, software development and mathematics. Apple is an equal opportunity employer that is committed to inclusion and diversity. Looking ahead for Apple. At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. Learn more about your EEO rights as an applicant (Opens in a new window) . Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Use your own creative talents to inspire customers. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Aydanos a proteger Glassdoor verificando que eres una persona real. Find available Apple Store Support roles Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Youll need to be flexible with your schedule. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. I want them to know that solving their technical issue means as much to me as it does to them. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. About 57% of technical specialists have a bachelor's degree. Along the way, youll be updating your technical know-how and educating team members about technical issues. At other times, you refer customers to support team members who get them up and running again. Youre also a quick, decisive thinker who enjoys solving complex problems. Learn more (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Ehsan, Engineering Manager Learn about working in Hardware Apple specialists are responsible for providing support and assistance to Apple customers. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. Ive learned so much by exploring different things with my customers. This is in accordance with the Bureau of . Apple participates in the E-Verify program in certain locations as required by law. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. Technical Specialists may be required to travel to customer sites. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Technical skills are also important for learning new software and hardware. Nafisah, Apple Store ManagerSanta Monica, U.S. Simple questions like, why do you want this role, tell me about your previous employment ect. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. To view your favorites, sign in with your Apple ID. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. You have excellent time management skills and can make decisions quickly. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. This knowledge can help you answer questions and provide solutions to customer concerns. You also spend time behind the scenes, solving problems and repairing products. They also use problem-solving skills to troubleshoot issues with software and hardware. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart .

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