why is my finish line order still processing

Considering I was giving the shoes as a Christmas gift I needed the box to be intact. I could have went into the store locally to make up for their mistake! Please contact Customer Care if you need assistance. I still was not able to complete the order. WebOrder confirmation emails not received within an hour. Click the Bag icon to view the items in your shopping bag. I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. I contacted them and I was informed free shipping is only for full price items (lets just add it is Black Friday so a huge sale day). Hey, i am seeing so many bad reviews about finishline here. Postal Service (USPS) Hoping this means its either off the production line or close. Keep your credit; I will no longer be shopping at ANY Finish Line. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). The man messing with this girl looked to be of great strength. This discount is not valid on purchase of gift cards. If she had ordered the right shoes I would have no issues. For more information, please see our Why He had asked for a different color so I called to see how to exchange. i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. I assumed that it being the start of the month that some peoples cards might have expired and maybe the end of May is a good time for expired cards? Now I was highly disappointed in Ray. I cancel my service and they still taken from my account,and no luck contact finish line.so had to order a new debit card.they will rob your bank account,and the car wash put scrathes on my vehicles. I called customer service last week and informed them of my issue. I screen shot everything when ordering and have proof I gave correct address. Receipt of submissions will not be acknowledged and information you provide is subject to our Terms of Use and Privacy Policy, each available at finishline.com and jdsports.com and from our Customer Care teams upon your request. Finish Line My order is still processing - Verizon Community Why Does My Groupon Order Say It's Still Processing Claim your listing for free to respond to reviews, update your profile and manage your listing. My mother in law asked what happened to the $70 price. Not a moment sooner. that's a total of $75! Still all pending, this is rather frustrating! I call Finish Line immediately and after being on hold forever I get nowhere with the person I'm speaking with about when I can expect my shoes to be sent out again, we asked if they could possibly overnight them due to their screw up and we were told no. This christmas gift was icing on the cake and now we have to suffer because of no communication from finish line. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality. I can see if I was a kid with a bunch of kids, I do understand that stealing happens. They told me no, you're free to return them & exchange or reorder. The Pro Max has hopped between that and Processing for a few days. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). i want to order two pairs of shoes from your website. After trying on the first shoe, I instantly loved it. Select "Add to Bag". I asked to talk to a supervisor and I was told no! https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. Why not just send the two exact same shoes in the same shipment box instead of screwing their customers. Products used:None - the company claims they were no longer available. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. This has never happened to me before. I was initially told the only options would be to return the shoes for a refund to his grandmother once they received the return and in 5-7 business days she could order again (The lady who ordered the wrong color in the first place) or I could drive an hour away to the nearest store and exchange them. I told him if it wasn't for him I would just walk out. Horrible customer service. Yes, Finish Line offers competitive prices on athletic footwear and apparel by sourcing its inventory from multiple suppliers. The Ford ordering process explained from start If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. Does Finish Line have physical retail stores? We may cancel orders that exceed these limits without prior notice. Received an email at 11:50 stating my order was cancelled and not giving me a reason why. They charged me $25 on 12/16/2009 (which i didnt notice) On Black Friday 2014, I attempted to purchase a pair of sneakers that were released on that day. Accessibility Resource Center Skip to main content. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! It is obvious this idiot manager is telling me im a cheap ### without literally saying it. Ordered a few items from finish line.com. Seriously?!?! The complaint has been investigated and resolved to the customers satisfaction. Use the Releases feature in our mobile app, Kids' shoes can be returned to a Finish Line store or by mail using this form, A full refund will be issued after forms are filled out and shoes are returned, No additional shipping will be charged for online returns and exchanges. WebIn my case i payed but the order is still processing. You can pay using a Finish Line gift card. For immediate assistance, please call Gamestop at (800)883-8895. Delivery and transit times will vary based on the order's final destination. She said it's the policy. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. I purchased an item from this company and they shipped me the wrong item. It's like eating at a restaurant where the food sucks. If you are missing an item(s), track your order to make sure that there is still not another package on the way. I came here to read reviews after i had a horrible experience with finish line 2 years ago. we have not however uploaded the delivery MD, as we don I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. I was assured that the "authorization charge" would come off once the shoes shipped. I demanded to speak with a manager at this point and told the lady to not get back on the phone until she had a manager or a pair of shoes being shipped to my house this weekend. Because we ship items from our warehouse as well as our stores, orders may be completed in multiple shipments. Once that time elapsed I called again to be told the actual time is 1-3 business days. I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Complete Mortgage Process Timeline. If an error occurs a transaction pending or not should have not taken place. You can track your order using the Track Your Order form on the Customer Care page. In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. Finish Line gave Sports Illustrated my card number without my permission. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. Is it trustworthy? This was never told to us prior to retrieving the shoes from the back that the shoes were at the $160 price. Is Finish Line doing so great that when I come into one of their stores with no other customers, they can let $210+ sales be ignored? 2023Finish Line, Inc. All Rights Reserved. The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. They are supposed to be giving me a $10 credit on my order. Placed order online only to receive someone else's order a week later along with all of their personal information in the box! All your orders? Nacarcis 2 yr. ago. The manager says "ok fine just give him a finishline shoelace" in disgust. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I I overheard her telling him to quit but he remained apathetic towards her plea. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Confirmation email that order is ready for pickup, Credit card used for your online purchase, Valid photo-id (Driver's License or State ID). Rude people w/ exception to one, dirty shoes, judgmental workers. Is thisnormal? Remove the item from your cart and then add it again. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. We are officially 9 business days in and they are finally sending me the replacement. Once you find the product that you want to buy, select the style, color and size. Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. I just called their head office number on Circle City, to be told that sometimes the key holders run late. Give your email address, develop a robust password, or utilize your email account to finish the signup. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. I provided them with the tracking and here we are 7 days later still no shoes being shipped. Website still shows everything in stock in my size for the item, even though the customer service rep said they weren't. i want my money back. I contacted the online chat option and the customer service representative said it was because of a website issue. Please be aware: If you are looking for a particular shoe to drop, then first check out our. So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. Target pre-order just says processing : r/XboxSeriesX By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy, FREQUENTLY ASKED QUESTIONS - IN STORE PICKUP INFORMATION. Our policy is only one shoe. Basically he told me that the website had issues and they had to cancel my order. WHY DOES NIKE MAKE ME "WAIT IN LINE" FOR SOME PRODUCTS Placed online order 9/18/15. I would think a shoe company would know better. Shipping was fast but one of my shoe boxes came looking completely tattered. This discount may be combined with one valid Winners Circle Reward, but may not be combined with any other discount, coupon or offer, prior purchase, exchange or refund. The shoelace was dirty with some orange stuff. You can't because "people steal." First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. How rude! Finish Line, 5 out of 5 stars. Dec. 27, 2022, at 10:00 a.m. Claim it and get a lot of features. Also, most of the issues are during the holidays, I think. Once you have placed your order, you'll receive an Order Confirmation by email. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. I never entered a code. They never did. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. After 4 days I am still waiting to receive my show. If you already have a Winners Circle account, sign in by entering your email address and password. At the attempt I was told my card issuer wouldn't authorize the transaction. I'm sorry JD Finish Line was not able to process your order. Share your photos and videos with others to prove the truth of your words. Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. My question is why are you allowing people to purchase things you don't actually have? We appreciate the information you have provided. For 40 dollars as well! Before you add an item to your bag, select the "Store Pickup" option. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. Well, I was told every day for 5 days to wait 24 hours for an update on the label. When I walked toward the entrance the initial salesman said "thanks." Finish Line is notorious in advertising products that are no longer available. See all the Frequently Asked Questions about Afterpay at the bottom of the page, Use Klarna to make purchases in equal installments, interest free. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. Placed orders but within minutes it was cancelled. The manager replies "we gave you free shoelace and you won't even donate $1?" It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. They still charged me shipping for an item they screwed up. So if I didn't call I wouldn't receive my package? I won't be purchasing from this company again. Customers now have the ability to make a purchase online and pick up F for Does Finish Line sell only athletic footwear and apparel? I even tried a different credit card. And there are two of you. Really? Customer service was completely rude. You can narrow down the Sneaker Release List by date, gender and brand. 9/20 7.57 These shoes have definitely been worn before and returned. I returned the item via the return label and I was credited for the shorts only. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. So finish line take money but you still do not receive the product! I was just charged on my credit card and have a pending charge on my credit card for an order that never went through your website 4 days ago? I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! Prom season is here, and you deserve to look and feel amazing for your big party! The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. I've never heard of such poor business policies and I will never purchase anything from them again! Remember, estimated delivery and carrier transit times may vary based on your order's final destination. If the item is available at a store near you, select which store youd like to pick it up at and click Select & Continue." How can a company as large as Finish Line allow these things to happen and then have no way for a customer to complain to them? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am extremely disappointed with my experience with Finish Line. I am completely disappointed with everything they have done. I will also be checking that they did not bill me 2x! Asking me if I know my own address and if it's possible I screwed it up. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. My son purchased a pair of expensive tennis shoes from Finish Line. WebWorked on all my i there purchases so I did it again expired so my daughter will have shoes on the second day now order still processing for 2 day . And your order will remain in Processing until the EXACT moment the items are preparing to ship. Youll also receive an Order Confirmation via email if you provided your email address during the checkout process. WebI call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. I left and came back about 3 mins later to get the store information. There was never a confirmation or order # given. The credit check will take 3 days. To learn more about reviews and trust on sitejabber.com, visit our. See all the Frequently Asked Questions about Klarna. Submit a complaint and get your issue resolved. Customer Care - Shipping Information | Finish Line I received an online order today I placed Sunday. I myself have 3 daughters and if I was to ever see them being harassed at work like this, I'd raise HELL. I've shopped faithfully for years at Finish Line. You can complete your purchase on finishline.com in 5 simple steps. WebWhy is my purchase still processing? I rated 2 because I got the original order in perfect timing. Yes, Finish Line has over 600 retail stores in the United States. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. I asked for another pair of KDs comparable and was told that was not an option. WebPlaced an order 8 days ago check to see where it is and it still says processing. Absolutely! Finish line Please bring any of the following items with you when picking up your order: If you have not picked up your order within 4 days of the initial online purchase, you will receive a telephone call reminding you of your purchase and pickup availability. You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. We don't charge your debit or credit card for your order until it ships. The other girl was at the counter on the computer. The charge was from sports illustrated. Privacy Policy. We told her the sizes we wanted and she then proceeded to speak with a member of her management. To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up.

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